1. Information We Collect
a. Personal Information you provide: When you place an order, register for an account, subscribe to our newsletter, contact customer support, enter a contest or promotion. This may include your name, email address, mailing address, billing address, phone number, payment information (credit/debit card or other payment data), order history.
b. Automatically collected information: When you visit our website, we may collect usage details (IP address, browser type, referring pages, pages visited, time spent), device identifiers, cookie data.
c. Third-Party Data: We may receive information from third-party sources (e.g., payment processors, fraud detection services) to verify identity or prevent fraud.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders (billing, shipping, returns)
- Provide customer service and respond to inquiries
- Send product updates, marketing communications (if you opted in)
- Improve our website, user experience, product offerings
- Prevent fraud, ensure security, verify transactions
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to store information, track usage, personalise your experience, and deliver targeted advertisements. You can set your browser to block or notify you about cookies, but this may affect functionality.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers (payment processors, shipping carriers, fulfilment partners) – strictly for purposes of order processing
- Fraud prevention and security service providers
- Legal/regulatory authorities if required (e.g., comply with subpoena, investigation)
- Affiliates or business partners with your consent
5. International Transfer
As our site serves international customers, your information may be transferred to, stored in, or processed in the United States or other countries. By using our site, you consent to such transfers.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined here, including orders, warranty/returns, legal obligations. If you request deletion of your account, we will delete or anonymise your data except where required to retain by law (e.g., tax, accounting).
7. Your Rights
Depending on your jurisdiction, you may have rights such as: access to your personal data, correction, deletion, objection to processing, data portability. To exercise these rights, contact us at support@getsmoothspine.com.
8. Security
We implement commercially reasonable technical and organisational safeguards to protect your personal information. But no system is completely secure — we cannot guarantee absolute security.
9. Children’s Privacy
Our site is not directed to children under 16 years old. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us and we will delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective Date” will indicate when the current version applies. We encourage you to review it whenever you access our site.
11. Contact Us
If you have any questions or complaints about this policy, please contact:
support@getsmoothspine.com | +1 229-544-5862
7901 4th Street North, Suite 300, St Petersburg, FL 33702