Shipping Location:
- Orders are shipped from our US warehouse (St. Petersburg, FL).
- Free standard shipping is provided for domestic U.S. orders and some international orders (as promoted).
Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Estimated Delivery:
- U.S. standard shipping: 5-10 business days (after dispatch).
- U.S. expedited shipping (if available): [insert timeframe].
- International shipping: time varies widely (typically 10-30 business days) depending on destination, customs clearance, import duties, local postal services.
Customs, Duties & Taxes:
- For international orders (including Pakistan), any customs duties, taxes, import clearance fees are the responsibility of the recipient.
- Please check with your local customs office for details before ordering.
Tracking:
- Once your order is shipped, you will receive a shipping/tracking number via email.
- If you don’t receive tracking info within 5 business days of payment, please contact support@getsmoothspine.com.
Lost / Delayed Shipments:
- If a shipment is lost or significantly delayed, please contact us. We will work with the carrier and may reship or refund depending on circumstances.
- We are not responsible for delays caused by customs, recipient’s local postal service, wrong address provided by customer, or acts beyond our control.
Address Corrections / Changes:
- Please ensure your shipping address is correct at the time of order. If you need to change it afte