These Terms & Conditions (“Terms”) govern your use of the website https://getsmoothspine.com and any related services, and your purchase of products from SmoothSpine LLC (“we”, “us”, “our”). By using the website or placing an order you agree to be bound by these Terms.
1. Ordering & Acceptance
a. All orders are subject to acceptance and availability. We may refuse or cancel orders at our sole discretion.
b. Prices shown on the website are valid at time of display but may be changed without notice. We incur no obligation to honour a displayed price if computer error, pricing error, or product is out of stock.
c. Once you place an order and payment clears, we will send you an order confirmation. The contract is formed when we dispatch the product (or notify you of acceptance).
2. Payment
We accept payment via the methods shown on the checkout page (e.g., credit/debit cards, PayPal, Shop Pay etc). You warrant that you are authorised to use the payment method.
3. Shipping & Delivery
a. We offer free shipping from our US warehouse (unless conditions or international shipping apply). b. Delivery times are estimates — we are not liable for delays caused by carriers, customs, or other factors outside our control. c. For international orders, duties, taxes, customs fees and import regulations are your responsibility.
4. Returns, Refunds & 90-Day Guarantee
a. If you are not satisfied with your purchase, you may request a refund within 90 days of the date of dispatch under our “Results or Refund” Guarantee. b. To qualify, you must contact support@getsmoothspine.com and follow the return instructions. c. The product must be returned in original condition (unless clearly faulty). Return shipping costs are [insert your policy: either “paid by us” or “paid by customer” — you must decide]. d. Refunds will be issued to the same method as payment once the returned item is received and inspected. e. This guarantee is in addition to your legal rights under consumer protection laws and does not affect them.
5. Product Use & Medical Disclaimer
a. The products sold are not medical devices approved by the FDA (unless otherwise stated) and are not intended to diagnose, treat, cure, or prevent any disease. Please refer to our Medical Disclaimer. b. You should consult a qualified healthcare professional before using the massager, especially if you have a medical condition, implanted device, pregnant, or under treatment.
6. Intellectual Property
All content on the website (text, images, logos, trademarks) is our property or our licensors and is protected by copyright, trademark laws. You may not reproduce, distribute, modify or exploit the content without our prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to your purchase or use of our products shall not exceed the purchase price paid. We shall not be liable for indirect, incidental, special or consequential damages.
8. Disclaimers
a. Our site and products are provided “as is” and we disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose. b. We make no guarantee as to the results you may achieve. Individual results vary.
9. Governing Law & Jurisdiction
These Terms shall be governed by the laws of the State of Florida, United States, without regard to conflict of law provisions. Any dispute shall be resolved exclusively in the state or federal courts located in Florida.
10. Severability
If any provision of these Terms is found invalid or unenforceable by a court, that provision will be enforced to the maximum extent permissible, and the remainder of the Terms will remain in full force and effect.
11. Changes to Terms
We may update these Terms at any time by posting the updated version on our website. We encourage you to review them periodically.